Overview
OnStage helps fans follow live performances, receive setlist updates, revisit past shows, and listen to fan-submitted recordings when supported by the artist and recording source.
You can use most of OnStage without an account. If you choose to sign in with Apple, we collect and store the account information described below so we can provide account-based features, including syncing your account-linked information across your devices.
We do not sell personal information, use your activity for targeted advertising, or use third-party advertising SDKs.
Information OnStage processes
App installation identifier
The app creates a random installation identifier. This helps OnStage remember followed shows and associate them with the same installation without creating a personal account.
This identifier is not intended to identify you personally. It may remain on your device after the app is deleted because it is stored securely in the iOS Keychain.
Accounts and Sign in with Apple
Signing in with Apple is optional. When you sign in, we receive and store an Apple-specific account identifier. Apple may also provide your name and email address the first time you authorize the app. If you choose Apple's Hide My Email option, we receive the relay email address Apple provides instead of your personal email address.
We also store the profile information you choose to provide in OnStage, such as your handle, first and last name, favorite artist, and avatar emoji. We use this information to operate your account and account-linked features; we do not use it for advertising.
Account-linked information and personal notes
When you are signed in, we link your account to the installation identifiers for your devices so account-linked information can work across them. We store hashes of session tokens to authenticate requests; we do not store your Sign in with Apple identity token as an ongoing session credential.
If you create a personal setlist note, we store the note text with your account and the related show and artist identifiers. Personal notes are private to your account and are not displayed publicly by OnStage.
Notification and Live Activity tokens
If you enable notifications or Live Activities, Apple provides OnStage with technical device tokens. We use these tokens to:
- Deliver updates for shows or artists you follow
- Start or update Live Activities
- Diagnose unsuccessful notification delivery
- Remove tokens that Apple reports as expired or invalid
These tokens are technical identifiers. They do not give us access to your Apple Account, contacts, messages, photos, or other apps.
Shows and artists you follow
Our servers store the identifiers of the artists and shows associated with an installation or notification token. This allows OnStage to deliver the updates you requested and restore your followed-show experience.
Operational information
Our systems and hosting providers may process limited technical information needed to operate and secure the service, including:
- Request dates and times
- Requested server paths
- IP addresses
- Device or app version information
- Error reports
- Notification-delivery results
- Partial or truncated device-token references in server logs
We use this information for security, troubleshooting, service reliability, and aggregate operational reporting—not to build advertising profiles.
Information stored on your device
OnStage may store preferences and product state locally, including:
- Followed tours and shows
- Onboarding completion
- Notification preferences
- Playback state
- Cached show information
- A random installation identifier
Deleting the app removes most locally stored data. Information stored in the iOS Keychain may remain after deletion unless the device or Keychain item is reset.
Artist request form
If you choose to submit an artist request, OnStage opens a form provided by Google. Information you enter into that form is submitted voluntarily and is processed using Google's services.
The form may request information such as:
- The artist you would like OnStage to support
- Additional details about the artist or available fan resources
- Your email address, if you choose to provide it
Do not submit sensitive personal information through the form. Google's own privacy terms also apply when you use it.
Information we do not intentionally collect
OnStage does not intentionally collect:
- Your precise location
- Contacts
- Photos
- Messages
- Health information
- Payment information
- Advertising identifiers
- Cross-app tracking data
If we add a new category of personal information collection in the future, we will update this policy and the App Store privacy disclosure before collecting it.
Third-party services
OnStage relies on third-party services to provide portions of the experience. Depending on the artist or feature, these may include:
- Apple Push Notification service
- Apple Music and MusicKit, if you choose to connect or play supported Apple Music content
- Railway or another infrastructure provider
- Phish.net
- Phish.in
- KGLW.net
- Gizz Tapes
- Internet Archive
- El Goose
- All Things Umphrey's
- setlist.fm
- Wikipedia / Wikimedia Foundation
- Google Forms
When OnStage requests information or media from these services, those providers may receive technical information such as an IP address, request path, timestamp, or user agent. Their respective privacy policies and terms may apply. See Data Attribution and Fan Recordings for more information about the sources and recordings used in OnStage.
How we use information
We use the information described above to:
- Remember shows and artists you follow
- Provide optional account features and sync account-linked information across your devices
- Deliver notifications and Live Activities
- Present live and archived show information
- Make supported recordings playable
- Maintain, secure, and troubleshoot the app
- Measure aggregate service health
- Respond to support and rights-related requests
- Evaluate artist requests submitted voluntarily
We do not sell personal information.
Sharing
We share information only as needed to:
- Operate OnStage through service and infrastructure providers
- Request show information or recordings from data providers
- Deliver notifications through Apple
- Comply with legal obligations
- Protect the security and rights of OnStage, its users, artists, tapers, and content providers
We do not share information with data brokers or advertising networks.
Retention
We retain information only for as long as reasonably needed to operate OnStage, provide the features you request, comply with legal obligations, and resolve disputes.
In general:
- Account records, account-to-device links, session-token hashes, and personal notes are retained while your account is active. When you delete your account in the app, we delete those records from our active service database.
- Follow, favorite-artist, and notification-preference records may remain while the associated installation is active.
- Notification and Live Activity tokens may remain while they are usable for delivery.
- Invalid notification tokens may be removed after Apple reports that they are no longer usable.
- Operational and error logs are retained only for the period reasonably needed for security, troubleshooting, and service reliability, then deleted or rotated under our infrastructure providers' retention practices.
- Cached show and recording metadata may be retained to reduce unnecessary requests to community APIs and preserve show history.
- Artist-request submissions may be retained while we evaluate artist support and community demand.
- Support and rights-related correspondence may be retained as reasonably necessary to respond to the request, maintain a record of the resolution, and meet legal obligations.
Your choices
You can:
- Follow or unfollow shows from within the app
- Disable notifications in iOS Settings
- Stop a Live Activity from the Lock Screen
- Use OnStage without signing in with Apple
- Delete your account in the app through Profile → Delete Account. This deletes your account record, account sessions, account-to-device links, and personal notes. It does not erase anonymous, device-specific follows and preferences, which remain on that device.
- Decline to submit an artist request
- Delete the app to remove locally stored app data
- Contact us to request information about or deletion of server-side data associated with your installation
For requests about anonymous installation data, we may need your installation identifier or related diagnostic information to locate a server-side record. In some cases, we may be unable to reliably associate a record with you.
Children's privacy
OnStage is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable technical and organizational safeguards designed to protect the information handled by OnStage. No networked service can guarantee absolute security.
Changes to this policy
We may update this policy as OnStage develops. The date at the top will identify the latest version. Material changes will be communicated through the app or another appropriate channel.